OUR SERVICES

Operational support at the level you need.

Heron can investigate an unclear problem, fix one issue from a defined list, provide weekly support for change and project or add senior capacity without the overhead.

Start with one focused issue, bring in regular senior support, or add embedded operational capacity when the work is broader.

Arrange a Conversation

Four ways to work with Heron.

Choose the service that best matches what is happening now. The capabilities Heron brings to the work then flex around the problem, the people involved and the outcome required.

Operational Diagnostic

Find the root cause and work out what should change before committing time and money to the fix.

Useful when

You know something is not working but do not know why, leaders disagree about the cause, pressure appears in several areas, or previous fixes have treated symptoms rather than the underlying problem.

Heron may

Speak with the people involved, observe the work, examine data and systems, map workflows and dependencies, test root causes, identify priorities and design a practical future state.

What you leave with

A prioritised, evidence-based operational blueprint showing what is happening, why it is happening and what should change next. You can implement it yourself, with your team, or with Heron.

See pricing →

Fix One Issue

Take one clearly defined issue from Heron’s Fix One Issue menu and work through the practical solution and implementation.

Useful when

One of the listed issues matches what needs fixing and you want a clear, bounded engagement around that outcome.

Heron will

Use proportionate diagnosis to confirm the issue, design the practical fix and agree the level of implementation support needed to move it into practice.

What changes

One important operational issue moves from frustration or uncertainty to a defined solution with clear next steps and agreed ownership.

See pricing →

FIX ONE ISSUE OPTIONS

Reduce Owner Dependence

Build clearer ownership, systems and decision-making so everything does not depend on one person.

People Systems & Accountability

Clarify who owns outcomes, decisions and follow-through.

Standardise Processes & Handoffs

Remove gaps between people, teams and systems where work gets delayed or lost.

Improve Reporting & Visibility

Give leaders reliable information to see what is happening and act earlier.

Fix Client Onboarding

Move new clients into service cleanly and consistently.

Improve Marketing & Sales Funnels

Build a repeatable referral system that turns trust and strong client outcomes into growth.

Choose the Right Technology

Independent review of requirements, current systems and available options before you commit to buying, replacing or building.

Automate Manual Work

Reduce repetitive manual work and fix automation that is unreliable or poorly designed.

Weekly Operations Support

A 12-week engagement with one or two working sessions each week to keep priorities, projects and decisions moving.

Useful when

Several operational issues are competing for attention, decisions keep stalling, improvement work loses momentum, or the owner needs experienced advice and support to get things done without adding a permanent executive role.

How we work

A clear work plan and regular working rhythm over 12 weeks to review progress, remove blockers and keep agreed initiatives moving. Depending on the priority, Heron may work with the owner, leadership team, staff or contractors involved in delivery.

What changes

Priorities become clearer, decisions happen faster and improvement work keeps moving without the business becoming dependent on an external consultant.

See pricing →

Add Senior Capacity

Add experienced senior operational capacity inside the business, typically 2–3 days per week, for larger projects, major change, growth or operational complexity.

Useful when

The business does not need another permanent executive, but important work is too large or complex to manage around existing responsibilities, or several operational disciplines need to come together.

How Heron works

Work inside the business with leaders and teams, combining diagnosis, solution design, project delivery, change management, technology advice, governance and hands-on implementation as the work requires.

What changes

Larger initiatives gain senior ownership, structure and delivery capacity without creating a permanent role before the business needs one.

See pricing →

CAPABILITIES HERON CAN BRING TO THE WORK

Each engagement draws on the capabilities it needs.

Your business stays at the centre. Heron brings the right mix of diagnosis and solution design, project delivery, and change & adoption around it as the work requires.

Diagnosis &
Solution Design

Project
Delivery

Change &
Adoption

HERON

AT THE CENTRE

Your Business

The mix changes with the engagement. The business problem, internal capability and outcome required determine where Heron leans in.

DIAGNOSE

Diagnosis & Solution Design

Find the real causes of operational pressure and translate the evidence into a practical future state across people, process, systems, technology, governance and service delivery.

DELIVER

Project Delivery

Turn defined improvements, technology initiatives and business projects into controlled implementation with clear scope, ownership, dependencies and delivery discipline.

ADOPT

Change & Adoption

Prepare people for change, build readiness and capability, manage resistance and reinforce new ways of working so improvements are actually used and sustained.

What is change management? →

COMMON AREAS HERON WORKS ACROSS

Systems, CRM & Technology

Systems that fit the operation and connect information.

Automation & AI

Remove repetitive manual work and automate with purpose.

Processes & Workflows

Make work move cleanly across roles, teams and handoffs.

People & Accountability

Clarify ownership, decision rights and management expectations.

Data, Reporting & Governance

Create visibility, practical controls and better decisions.

Client & Service Delivery

Build consistent onboarding, service and follow-through.

PRACTICAL SOLUTION DESIGN

The solution has to work in your business.

Heron translates evidence about the problem into a practical future state across people, process, systems, technology, governance and service delivery, including standardised workflows and SOPs where they add value. It is solution architecture for how the business will actually work, not abstract strategy or a generic recommendation.

Future-state workflows and operating processes

Roles, responsibilities, decision rights and handoffs

Systems, CRM, automation and integration requirements

Service delivery and customer-journey improvements

Governance, controls, reporting and accountability

Technology options, sequencing and success measures

you cant fix everything at once

Find where to focus first

Complete the free Mini-Assessment and receive an immediate Operating Snapshot showing which areas may deserve attention first and where improvement could have the greatest impact.

✔ Around 8–10 minutes
✔ Results shown immediately
✔ No contact details required

Start the Free Mini-Assessment

Heron brought fresh eyes to our operations. They helped us get to the root of several recurring, high-impact issues, then worked closely with our team to implement lasting improvements.

Brian Karlson

CEO, Transfercar