Practical operations experience, applied to your business.

I began in frontline community services, then moved into regional leadership of multi-site, 24/7 operations spanning 18 teams and around 250 employees. I later served as Group Operations Manager and Executive Director of a national financial services group with more than 160 staff, with responsibility across operations, technology, governance, compliance, marketing, project delivery and staff development.

I’ve also founded technology and automation businesses and worked directly with owners across financial services, accounting, law, health, childcare, NDIS, not-for-profits, property and SaaS.

That range matters because operational problems rarely sit neatly inside one function. A people problem may begin with workflow design. A technology problem may begin with an unclear process. Poor performance may be reinforced by weak reporting, uncertain accountability or too many decisions staying with the owner.

I bring a solutions-architecture mindset to operational improvement, looking at how people, processes, systems, technology and governance need to work together rather than treating each problem in isolation. As a Prosci Certified Change Practitioner with Lean Six Sigma training, I connect diagnosis, practical solution design, project delivery and change adoption so improvements work in the real business, not just on paper.